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FWD Vietnam

Our vision is to change the way people feel about insurance

FWD focuses on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies

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FWD Vietnam

Assistant Manager, Customer Relationship Management (Customer Care)

  • FWD Vietnam , Ho Chi Minh - Vietnam
  • 2000 Competitive
  • Posted: 04 Jan 2019

Job Description

Business context you’ll be in

The Assistant Manager, Customer Relationship Management (Customer Care) is responsible for:

  • Managing to deliver initiatives/projects related to Customer experience to align with company’s vision and department’s objectives and operational process improvement;
  • Participating and contributing to Operations projects/initiatives to improve the Customer experience.

What you’ll be doing

  • Manage projects/initiatives related to Customer Care Program/Activities in efficient and timely manner
  • Proactively participate Operations projects/initiatives
  • Support CRM Head in analytics and reporting related
  • Build reports related to customer analytics, customer care program and others as required by management
  • Monitor and manage vendors  

Job Requirements

  • University Graduate
  • Economics, Finance or Information Technology is preferable
  • LOMA certificate is preferable
  • 5 year experience in Operations of Life insurance industry is preferable
  • Good command of English and Vietnamese
  • Knowledgeable in computer software and system usage
  • Effective interpersonal skills and good teamwork spirit
  • Customer Service Mindset
  • Well organized and good time management
  • Pro-active, innovative, integrity, meticulous and diligent
  • Able to deliver works under tight deadlines and high pressures.

Additional Information

2019-01-04 USD

About FWD Vietnam

FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam.

Assistant Manager, Customer Relationship...

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