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FWD Vietnam

Our vision is to change the way people feel about insurance

FWD focuses on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies

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FWD Vietnam

Associate/Officer, CRM Frontline

  • FWD Vietnam , Ho Chi Minh - Vietnam
  • 600 Competitive
  • Posted: 09 Aug 2018

Job Description

At FWD, we are Everyday Trailblazer!

  • [Challenger] - throw out the rule book and use our passion and ideas instead.
  • [Collaborator] -  propose for different perspectives and collaborate those differences.
  • [Champion] - treat others with fairness, respect and add value to lives of other people.
  • [Performer] - have passion for thinking ahead and put ideas into actions.  

Business context you’ll be in

  • The Associate/Officer, CRM Frontline is responsible for providing service at frontline for Customers and Sale forces.

What you’ll be doing

  • Receiving insurance documents related and process in the system.
  • System input for premium payment by bank transfer (if required) & carry out daily cut-off process.
  • Receiving related papers for NBU/CS/Claims.
  • To manage queries, feedback and complaints from policyholders at the counter or raise the issue to line manager.

Job Requirements

  • At least 1 year experience in Customer Service, preferably with life insurance background
  • Presentable, professional manner, positive thinking
  • Good interpersonal and communication skills (oral & written)
  • Able to work in high pressure environment and able to work independently as well as in a team
  • Ability to process requests with accuracy and deliver within service standards.

Additional Information

2018-08-09 USD

About FWD Vietnam

FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam.

Associate/Officer, CRM Frontline

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