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FWD Vietnam

Our vision is to change the way people feel about insurance

FWD focuses on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies

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FWD Vietnam

Manager, Policy Services

  • FWD Vietnam , Ho Chi Minh - Vietnam
  • 2000 Competitive
  • Posted: 09 Aug 2018

Job Description

At FWD, we are Everyday Trailblazer!

  • [Challenger] - throw out the rule book and use our passion and ideas instead.
  • [Collaborator] -  propose for different perspectives and collaborate those differences.
  • [Champion] - treat others with fairness, respect and add value to lives of other people.
  • [Performer] - have passion for thinking ahead and put ideas into actions.  

Business context you’ll be in

The Manager, Policy Services will responsible for:

  • Managing any alteration/ endorsement request on insurance policies for the company, to ensure the effectiveness, efficiency and customer-centricity.
  • Incorporating with relevant functions, including Customer Service, NBU, IT or Claim to improve process continuously to improve customer experience, and efficiency.
  • Maximizing premium collection in term of channels and collection.

What you’ll be doing

  • Manage Policy services activities within the department leading the team to reach department’s objectives and support company’s goals.
  • Lead the User Acceptance Testing (UAT) to verify system performance.
  • Keep reviewing and enhancing PoS systems/ procedures/ guidelines/ letters/ templates to improve the accuracy, productivity and customer services.
  • Manage PoS reporting and auditing.
  • Build up PoS training programs, prepare training materials and conduct training courses to agency force.
  • Expand/ Maximize premium collection channels to align with company’s direction on cashless.
  • Take part in projects and carry out ad-hoc tasks as assigned by line manager.

Job Requirements

  • University graduated (Finance or Economic is preferable)
  • 5-year experienced in life insurance.
  • Experience on Life Asia system (FWD’s core system) is preferable.
  • 2-year experienced in management level.
  • Proficient in English and Vietnamese.
  • Knowledgeable in computer software and skillful in computer system usage.
  • Knowledge and Experience on Life Asia system is preferable.
  • Strongly skillful in communications and negotiations.
  • Effective management skills.
  • Highly committed, well organized, pro-active, innovative, honest, integrity, thorough, persevere and diligent.
  • Able to deliver works under tight deadlines and heavy pressures.

Additional Information

2018-08-09 USD

About FWD Vietnam

FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam.

Manager, Policy Services

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