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FWD Vietnam

Our vision is to change the way people feel about insurance

FWD focuses on creating fresh customer experiences, with easy-to-understand products, supported by leading digital technologies

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FWD Vietnam

Senior Officer, Policy Services

  • FWD Vietnam , Ho Chi Minh - Vietnam
  • 600 Competitive
  • Posted: 07 Aug 2019

Job Description

At FWD, we are Everyday Trailblazer!
  • [Challenger] - throw out the rule book and use our passion and ideas instead
  • [Collaborator] -  propose for different perspectives and collaborate those difference
  • [Champion] - treat others with fairness, respect and add value to lives of other people
  • [Performer] - have passion for thinking ahead and put ideas into action
Job summary
The Senior Officer, Policy Services will perform service at Policy Services section to process alteration/ payment request on insurance policies, to ensure the efficiency and customer-centricity.

The Job
  • Process the complicated request from customer (Major Alteration, Reinstatement, Payment benefit, …)
  • Double check the POS correspondence before sending to customer to make sure it comply with procedure.
  • Double check and approve Payment voucher as authorized limitation.
  • Generate POS reports following management’s required
  • Participate in the projects related to PS: contribute to build BRS, UAT (new product, new partner, day-2 items)

Job Requirements

  • At least 03-year experience in Policy Services/ Customer Service/ with life insurance background.
  • Professional manner, positive thinking
  • University graduate, preferably social sciences.
  • Good communication skills in both Vietnamese and English
  • Proactive, creative, good in problem solving skill
  • Able to work in high pressure environment and able to work independently as well as in a team
  • Ability to process requests with accuracy and deliver within service standards
  • Good using Microsoft Office software

Additional Information

2019-08-07 USD

About FWD Vietnam

FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam.

Senior Officer, Policy Services

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